Refund policy

We have a 48 Hours return policy, which means you have 48 Hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and you will typically be responsible for the return courier costs.

To start a return, you can contact us on Whatsapp [0336-9730387]

If your return is accepted, we’ll ask your bank details and the initial delivery charges are deducted from your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@hoorainimports.com.

Damages and issues
Please inspect your order and check the seal before opening & receiving and make a Video for Proof. Please  contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You’ll also need the receipt or proof of purchase and you are responsible for the return payment.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For exchange, you can contact us on Whatsapp [0336-9730387]

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 Hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 7 business days have passed since we’ve approved your return, please contact us on Whatsapp [0336-9730387]